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Contact Center Application 

IPC VOICES IS PURE CLOUD POWER
  • IPC Voices is an extremely flexible product aimed at call center of any size. It contains all the power of large enterprise telephony solutions, but without the complexity or the hefty price tag. The all in one solution contains a powerful dialer (predictive or progressive), call recording, advanced scripts, email client, chat and simple access to real time reports. All available anywhere and on any device.

THE SELF-SERVICE ADVANTAGE
  • By making IPC Voices a simple self-service solution, we have also made it instantly available wherever in the world you may be located. You can forget what you think you knew about training and implementation periods for call center technology platforms.

DOES YOUR TECHNOLOGY HELP YOU WIN MORE WORK?
  • With innovative features such as the integrated Results Portal, IPC Voices can dramatically improve client retention through greater transparency and confidence from your clients. IPC Voices’ superior security and reliability counts when your client's interests are at stake. Fully hosted with instant redundancy and real time backups your data stays safe with us.

Simplicity has been at the core of developing IPC VOICES (Voice Over Internet Call Exchange Suite), and anyone capable of populating their Facebook profile will be able to configure the application comfortably. You can set up new campaigns in just a few minutes and forget about all your technical headaches.

With IPC VOICES, no special hardware is required. All you need is a computer and a headset. Contact center staff can work from anywhere as long as they are connected to the Internet, or you can easily manage multiple sites from one single dashboard.

Contact Centers are typically spending around 15% of their annual expense budgets on technology, but IPC VOICES is here to change that. IPC VOICES is charged per agent and per month used, and there are no fixed term contracts.

How does it work?

You subscribe to the number of agents you need each month – pay only for what you need. You can change the number of agents at any time. You can control the entire system from a simple control panel by defining campaigns, teams and agents. You use the same control panel to manage your campaigns and your agents. No assistance from your IT team will be required. We are confident this is the easiest system you have ever used in your call center.

Through the control panel you get access to real time statistics on what is going on and you can also change any campaign metric on the fly.

FEATURES
  • Multi-function dialler

  • Call recordings

  • Advanced script module

  • Voice and data integration 

  • Flexible VoIP options

  • Secure global hosting 

  • Appointment booking calendar

  • Simple reports w/ real time access 

  • On the fly filtering options

  • Client Portal – direct access

  • IVR capabilities

  • Email integration

  • Mini CRM

  • Multi- site support

  • Full mobility

  • Workforce management module

  • QA portal for simple review

  • Cascading campaign feature

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