Intellicare attributes business growth and success to adapting a digital mindset
Intellicare, one of the country’s preeminent HMOs (Healthcare Management Organizations), recently posted a membership base of more than 1.2 million--a significant increase from 100,000 members in 2000. Aside from excellent service, the company attributes this growth to their thrust in embracing digital transformation.
Also known as Asalus Corporation, Intellicare tapped local cloud pioneer IPC (IP Converge Data Services, Inc.) to upgrade its work email as part of the company’s ongoing efforts to elevate its IT systems. Through IPC, Intellicare subscribed to Google’s G Suite, an integrated productivity suite made for communication, storage, and collaboration in the workplace.
Before making the switch to G Suite, the company’s pre-existing email service was becoming more of a hindrance to effective communications rather than a valuable tool that boosts productivity. Inboxes were inundated with spam email with viruses, overshadowing unanswered customer queries and important messages from coworkers. Arnie Dantis, Intellicare’s Vice President – Operations & Information Technology recounts, “As we continued to grow and expand our client base, we started to receive hundreds of emails every day, coming from within and from our clients in different sites nationwide. Sustaining this growth wouldn’t be possible without adapting a digital mindset and the assistance of IPC.”
G Suite is not only about email, however. This single package of various workplace productivity tools includes video and voice conferencing, chat messaging, 30GB of file and email storage, unlimited online storage for standard quality photos and documents, sheets and slides created using the native apps, basic website development and hosting, calendars and notes, all with the capability to share and collaborate online, anytime, anywhere, on any device.
As a long time Google Cloud Partner, IPC has the expertise necessary to position and deploy G Suite, among other Google Cloud products, to organizations of various sizes and objectives. With G Suite’s GMail service, subscribers can filter and prioritize incoming messages -- a feature that essentially bars spam. It also has additional perks such as automated email processing which automatically performs a specified action when a message that matches the filter criteria enters the inbox. All together, these give employees more time to focus on more pressing official business.
“One main issue that we had before was the capital expenditure needed to upgrade our old system. Because G Suite is all in the cloud, we no longer have to worry about physical infrastructure. Since email is a vital part of our technical ecosystem, we at Intellicare cite the mobility factor as the top solution that alleviated us from all the headaches,” said Dantis.
By having access to emails, important work files, and chat and video software on the go, IPC explained that companies that shift from traditional email to G Suite can expect significant improvements in overall team collaboration and productivity.
To further empower Filipino enterprises and organizations, IPC launched its #DiscoverDigital campaign in May, consisting of various activities including seminars in business centers across Metro Manila to encourage them to think out of the box and make the digital pivot towards operational efficiency, profitability, and business success.