Should there be complicated issues that need to be addressed, agents can refer to a plethora of resources that the system holds, even a button that lets the latter interact with experts like team leaders to look into ways to solve product/service concerns.

Through IPC’s Service Cloud, learning more about a customer is as easy as pulling up a profile that contains relevant data, a list of product purchases, previously raised concerns, and history of conversations with other agents of the business.

© 2019 by IPC. All rights reserved.

34F RCBC Plaza Tower II, Ayala Avenue, Makati City 1200, Metro Manila, Philippines

TEL: +63 2 848 8700

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